Strategy & Support
Campaigns
I offer an extra pair of hands to support your comms and marketing campaigns. From multichannel product launches, to writing and scheduling your seasonal Instagram content, I act as an extension to your team to run campaigns which engage and deliver.
Socials
If you need an experienced pair of hands to create original content and build-out or maintain your socials, or even get you started from scratch, I’m here to help. I’ve managed accounts with tens of thousands of followers and built channels from the bottom up.
Chatbots
Streamline and manage enquires to your Customer Service team. Fully utilising tools like Intercom significantly reduces the burden on your Customer Service team and provides an infinitely better customer experience. I make sure your chatbots are doing the best possible job and supplying the answers your customers need, all while staying on brand.
Content Strategy
A good content and communications strategy increases customer engagement, gives you more time to focus on other areas of your business, and reduces burden on you and your team. Get the benefits of working with a Senior Comms and Content Manager without the cost and commitment of hiring full-time.
Insight & Customer Care
I design, write, distribute and analyse customer surveys which tell you what your customers think and want (and which actually get completed). Tools I use include Typeform, MailChimp, and more to provide you and your team with actionable insights and recommendations that directly improve your pipeline.